This is highly unlikely, but if so, it is likely due to physical force in transit. We ship many of our products in bags, to minimize shipping costs and packaging materials. Discard the indicator and select another. There is no need to contact us, as we ship a few extra free products in every 100 count anyway.
Timestrip indicator labels are single use, low cost, patented technology diffusing liquid through a viewing window to reveal how much time has passed since activation or temperature breach
eTimestrip App for pdf reporting
Download our eTimestrip app today. It is compatible with most of our electronic indicators and can be used to generate data report PDF and CSVs to save and share.